Domain Name Renewals : –At no point will 9ZMedia.com automatically renew a domain name on behalf of a customer. Customers will receive notification of a domain name’s pending expiration prior to the expiration date. It is the customer’s responsibility to respond to the notification and inform us if you want your domain name renewed. No refunds will be granted for domain name renewals under any circumstances.
New Domain Name Registration : –Domain Name purchases are subject to refunds under one condition only. If the domain name requested is currently registered by another individual, you will be given the choice of receiving a refund in full for the purchased domain name or a credit to put towards either the purchase of another domain name or some other 9ZMedia.com service.
Web Hosting Renewals : –Refunds for web hosting account renewals will be granted to customers requesting a cancellation of their service no later than 10 days after the renewal date. No exceptions will be made to this policy.
Web Hosting Accounts : –All newly purchased web hosting accounts are covered by a 30 day money back guarantee. Should you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will refund your money in full unless otherwise specified at, or prior to, the time of purchase. Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by 9ZMedia Services and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.Web DevelopmentPayments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by 9ZMedia and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Search Engine Optimization, Internet Marketing and Social Media OptimizationPayments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and 9ZMedia do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by 9ZMedia in initiating services. If a project is cancelled or postponed, all monies paid are retained by 9ZMedia and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
ChargebacksIf we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your
service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Website HostingPayments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received.If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.9ZMedia reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms.
Accounts terminated due to policy violations will not be refunded.