This Support Policy describes what support you can expect from us for the 9ZMedia Team plugins. If you have any questions about this Support Policy or do not agree with it, please contact us by clicking here before using the Website or any of our plugins.
We may amend this support policy occasionally, so you should check this page from time to time to ensure that you are aware of any changes that have been made. This Support Policy is effective from the 25th December 2015.
For all our plugins we provide a basic level support, which includes the following:
For all our pro/paid plugins we provide a premium level support with a time period according to the purchased license. The premium level support includes following:
Certainly! We can assist you with any custom development or custom design whether it is related to our products or not. You can submit your request with technical description via our contact form. We will reply with a quote within 12-24 hours. You can open a pre-sale topic and get all information you need on 9ZMedia Services section of our forum. The main services we provide with:
If you find a bug in one of our products you should post the bug on the support forum. We try to address any bugs as quickly as possible once they are brought to our attention. Once we fix, test, and update our product, we notify about the available update ready for download via our support forum and our Twitter profile page, you can then go to your WordPress dashboard and update your plugin to the new version for free.